Jomashop - Watch arrived with malfunction

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3.1
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Exchange, Refund and Cancellation Policy
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The watch (Victorinox Chronograph 1/100) arrived with some functions (chronograph) not working. The chronograph did not set to Zero and I was unable to reset the digits.

Also, the calendar did not move properly and went from "19" to "11" the next day. The second hand was not adjusted properly and did not stop at the time as displayed in the instruction for setting the time, date etc.

Customer service department was unreliable and unfriendly when asked to facilitate resolution or return. Several people did not return email and one person yelled at me when I asked more details what would happen after I send the watch back, including refund, exchange etc.

Product or Service Mentioned: Victorinox Swiss Army Watch.

Reason of review: Bad quality.

Monetary Loss: $250.

Preferred solution: Full refund.

I liked: Website.

I didn't like: Bad quality no customer service.

Comments

Anonymous
Mumbai, Maharashtra, India #1334877

Very worst services i have ever seen , product of quality is very bad also no educated people are sited their to provide full information. Please don't buy any product from Jomso.

Certified Watch Store - AS GOOD AS IT GETS WHEN BUYING A WATCH!

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5.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website

i understand on these watch review sites that some people may have issues with a seller, but i must tell you these guys are super legit, selling pristine new watches at the lowest prices anywhere. they may not ALWAYS have the very lowest prices, tho they do have a price match, but 2 times i've found them to be significantly lower in price on a new from the manufacturer watch that i've purchased, and gotten orders super quick!

one time was for a bulova i thought was defective. they agreed to take it back and pay shipping. but then i researched and found out that bulova had given wrong information even on their website about the item, and it wasn't defective, just didn't have a screw down crown as stated. every website had the same misinformation.

i contacted certified and told them i'd keep it. with these prices i've seen others wonder if these guys were legit...let me tell you the watch came as if straight from the manufacturer, with all plastic protection etc on it, pristine. and the customer service was exceptional when they thought i'd received a defective watch, which i hadn't.

i've had enough problems with many even reputable watch websites over the years as i'm a watch buying nut...but i can say all my experiences with certified have been stellar. and i am not associated with them in any way...just very appreciative to find a seller such as this!

Product or Service Mentioned: Victorinox Swiss Army Watch.

Reason of review: Good quality.

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